Digital Product & Refund Policy
This is a drafting structure, not an approved refund policy or legal advice. The final wording must match the seller's jurisdiction, the customer's mandatory rights, and the configured Shopify checkout and delivery flow.
What the buyer receives
The product is 81 Everyday Friction Points, an English-language digital PDF offered at the current launch price of €9.99. No physical product is supplied.
Digital delivery
Shopify will be used for checkout and digital delivery. The final policy must describe the actual download method, delivery timing, link access, and any re-download process.
[CONFIRM SHOPIFY DIGITAL DELIVERY APP, DELIVERY TIMING, LINK ACCESS, AND RE-DOWNLOAD FLOW]
Missing, defective, or inaccessible downloads
The final policy must explain how a buyer reports a missing, damaged, incomplete, or inaccessible file and what verified support or remedy process applies.
[CONFIRM SUPPORT CHANNEL, ORDER-LOOKUP DETAILS, REDELIVERY PROCESS, AND AVAILABLE REMEDIES]
Refund and support requests
Requests will be handled through support@81everydayfrictions.com. The final policy must state the information needed to identify an order, how requests are assessed, and the verified response process.
[CONFIRM REFUND CRITERIA, REQUEST PROCESS, AND RESPONSE WORKFLOW]
Consumer and withdrawal rights
[REQUIRES JURISDICTION / CHECKOUT VERIFICATION]
Do not publish final wording about statutory rights, immediate digital delivery, consent, or loss of withdrawal rights until it has been verified against the applicable law and the exact Shopify checkout flow.
Seller and contact
Seller: Saintti Oy
Support: support@81everydayfrictions.com